Flagship deal · complex enterprise
One of Africa's largest banks
An anchor target in a territory I was hired to build from zero. I tiered the market first, then ran deep, BASHO-style research on the top accounts: company reports, financials, executive interviews and talks, mapping the group, its subsidiaries and the real decision makers and influencers before I made contact. The bank was already a small customer on a fraction of its potential, so I opened a fresh conversation through their innovation centre rather than the existing buyer.
Trust-first discovery, with MEDDPICC and Challenger underneath. I worked from the group's stated initiatives down into the departmental challenges blocking them, then quantified the cost of the status quo. The wedge was a self-service WhatsApp chatbot through the innovation centre; from there I ran a land-and-expand into a multi-country agreement and a large SMS deployment in the home market. I orchestrated a deep cast: solutions engineering, architects for the data flow, deal desk and legal, a local partner for cross-border data, the Meta team, and a US-based financial-services product expert, capped by a two-day on-site hackathon. I also resolved a structural pricing gap in the home market that had cost earlier deals, working with the network side to renegotiate local carrier inventory and designing a registration-based local pricing model that unlocked it.
- Communications spend fragmented across five African markets and multiple local vendors, with unpredictable cost.
- Roughly 8% of total comms cost was avoidable through centralisation, the figure that anchored the business case.
- An 18-month cycle into a large, multi-function buying committee.
- A siloed, inconsistent comms approach across the group and its subsidiaries.
- A conservative fraud and compliance posture, making the bank cautious about a new customer channel.
- Cross-border data-transfer rules across the markets in scope.
- Getting a regulated bank comfortable putting sensitive traffic onto WhatsApp.
$1.2M ACV and $4.3M TCV across SMS and WhatsApp, with a multi-country footprint. The commercial structure I designed became a repeatable model that opened local pricing for the wider market, and the bank moved from fragmented vendors to a centralised, self-service communications layer.
A long, multi-stakeholder enterprise cycle run end to end, with the discovery to build the business case and the commercial creativity to turn one account into a vertical.